If you lost your RediGate configuration and no longer remember the username and password you defined in the configuration, you will be unable to upload new configurations to the RediGate over a serial connection. You can still use the 'root' Linux account to upload a new configuration via SSL, download the current configuration from the RediGate to your local PC with SSL, or login to the RediGate with Putty (either via SSH or a serial connection, using the root credentials). If you need to extract the username and password set in the configuration currently running on the RediGate, follow the steps below:
- Create a Putty session with your RediGate and login to the MMI
- If you login with the root account, you will need to run the "su user" command to get into the MMI interface
- Select options 2) Directory Services → 2) Current Configs → Show RediGate Config Files (Y/N) Y
- Do when prompted "Do you want to debug the UFF File?", enter "Y"
- Press enter ~10 times (number will vary based on the configuration) to get to the section of the .uff file that contains the user login information (the below example is user/user):